Frequently Asked Questions

We recommend booking at least 48-72 hours in advance, though same-day service is often available when you call before 12 PM. For weekend appointments or during busy seasons, we suggest booking 3-5 days ahead to ensure your preferred time slot.

Our standard cleaning includes dusting all surfaces, vacuuming carpets and rugs, mopping hard floors, cleaning bathrooms (toilets, sinks, showers, mirrors), kitchen cleaning (counters, appliances, sink), and general tidying. We can customize the service based on your specific needs.

No! We bring all professional-grade equipment and eco-friendly cleaning supplies. You don't need to provide anything. Our team comes fully equipped with vacuum cleaners, mops, microfiber cloths, and all necessary cleaning products that are safe for your family and pets.

Absolutely! We use eco-friendly, non-toxic cleaning products as our standard. These products are safe for children, pets, and the environment while still providing excellent cleaning results. We can also accommodate specific product preferences if you have allergies or sensitivities.

We offer a 100% satisfaction guarantee. If you're not happy with any aspect of our service, we'll return within 24 hours to make it right at no extra cost. Your satisfaction is our top priority, and we stand behind our work.

Cleaning time varies based on home size and service type. A standard residential cleaning typically takes 2-4 hours for a 2-3 bedroom home. Deep cleaning services may take 4-6 hours. We'll provide an estimated timeframe when you book your service.

Yes! We offer flexible recurring schedules including weekly, bi-weekly, and monthly services. Recurring customers enjoy discounted rates and priority scheduling. You can easily modify or pause your schedule as needed.

Absolutely! Many of our clients prefer to have their homes cleaned while they're at work or running errands. We have secure protocols for key management and will provide updates on service completion. Your home's security is our priority.

Yes, we offer weekend cleaning services. Saturday appointments are available from 10 AM to 5 PM, and Sunday service can be arranged from 10 AM to 4 PM. Weekend slots tend to fill up quickly, so early booking is recommended.

Yes, we specialize in move-in and move-out cleaning services. These deep cleaning services ensure your new home is spotless before you move in, or help you get your security deposit back when moving out. We can coordinate timing with your moving schedule.

We primarily serve the Lakes Creek and surrounding communities. If you're unsure whether we service your area, please call us - we're constantly expanding our coverage.

While rare, if any damage occurs during our service, we're fully insured to cover repairs or replacement. We'll assess the situation immediately and work with you to resolve it quickly and fairly. Our insurance covers up the liability.

We have secure key management protocols for your safety and convenience. You can provide a key, use a lockbox, schedule to be present during cleaning, or arrange for a trusted neighbor to provide access - whatever works best for your situation.

Yes, we provide comprehensive commercial cleaning services for offices, retail spaces, medical facilities, and restaurants. We can work around your business hours and provide customized cleaning schedules to meet your specific needs.

We accept cash, check, and all major credit cards (Visa, MasterCard, American Express, Discover). Payment is typically collected after service completion. For recurring services, we can set up automatic billing for your convenience.